Refund policy

At Divided We Fall, we are committed to customer satisfaction. If you are not happy with your purchase, you can return it within 60 days for a full refund.  Need a different size, a different design, exchange, store credit or a refund?  No problem!  Here at Divided We Fall we are here to help you out.  

 

Please see below for details.

• Return items within 60 days of purchase
• Items must be in original condition
• Divided We Fall doesn't charge a restocking fee or shipping fee on Returns or exchanges.
• Refunds will be issued within 5 business days of receiving the returned item

Thank you for shopping at Divided We Fall.

Should you receive a faulty or defective product please give us a call or email us at:

Phone:  304-531-8593

Email:  info@dividedwefallapparel.com.

Log into your account and you can access self service return at:  https://account.dividedwefallapparel.com

 

Submit a return request

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

1. Sign in to your account:
   1. In the "Email" field, enter your email address, and then click "Continue".
   2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
   3. Go back to the online store, and then enter a six-digit verification code.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.